Account and sign-in
Sign-in problems
What the sign-in messages mean, and how long you must wait after too many wrong passwords.
On this page
"These credentials do not match our records."
The email or the password is wrong. The message is the same for both on purpose, so a stranger cannot find out which emails have accounts.
Check:
- The email has no space at the end.
- Caps Lock is off.
- You use the email you signed up with.
"Too many sign-in attempts. Try again in N seconds."
After 5 wrong tries for one email from one network, the app stops you for a short time. The message shows how long. Even the right password is refused while you wait. After the wait you can try again.
"This invite is not valid"
See Why an invite link says it is not valid.
I forgot my password
Use Forgot password? on the sign-in screen. See Forgot your password.
I get signed out
The app signs you out after a long time without use. A browser that clears cookies when it closes also signs you out. Sign in again.
If none of this helps, contact support.
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