Account and sign-in
Why an invite link says it is not valid
An invite link works once, for one email, until an admin cancels it. Here are the reasons it can stop working.
When you open an invite link you may see: This invite is not valid. The page adds: "It may have been used already, or the person who sent it cancelled it. Ask them for a new one."
The reasons
The invite was already used
Each invite makes one account. Once someone signs up with it, the link stops working. If that was you, go to the sign-in screen and sign in.
An admin cancelled it
An admin can cancel an invite in Team. Ask them to send a new one.
The link is not complete
Email programs sometimes break a long link over two lines. Copy the whole link into the address bar, or ask for the invite again.
The email does not match
If you can open the page but the sign-up fails, the app says: "Use the email address that the invite was sent to." The email field on the invite page is filled in and cannot be changed. Use that email.
The email already has an account
An email can belong to one account only. The sign-up says "The email has already been taken." Joining a second company with the same email is not possible yet. Contact support.
What the admin can do
Open Team. Cancel the old invite if it is still listed. Then invite the person again. See Invite people and change roles.
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